Management
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Keeping Visitors Safe At Your Ag Retail Operation
Part of doing business means that visitors will have to come to your facility from time to time. But which ones are friends/customers and…
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Big Country, Big Conservation
Editor’s note: Special thanks to DuPont Crop Protection for its continued support of the Environmental Respect Awards program, now in its 18th year. Dupont’s…
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Working On The Railroad
Over the past few years, I’ve spent many a column talking about my history with the beverage and candy industries. But there is another…
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Extra S.T.E.P. Awards
Have you ever called someone and thanked them for doing a good job? Too many times, people call and complain about the poor service…
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Reaching Out To Retailers
In 2007, the Illinois Fertilizer & Chemical Association (IFCA) was given the opportunity and privilege of partnering with the American Agronomic Stewardship Alliance (AASA).…
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Be In The Game
High crop prices have monopolized the news again this winter, but your grower-customers know they can’t just pass “Go!” and collect $200 this season.…
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A Sacred Trust
Although I’ve been active in the ag retail community for eight years, I have unintentionally picked up a nickname that harkens back to one…
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Finding Our ‘Shade of Green’
Kermit the Frog was not talking about the environment when he sang his song on Sesame Street, but he could have been. It is…
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Managing A Crisis
It’s funny how some things stick with you throughout your life, no matter how long ago you experienced them. One of the most memorable…
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The Value Proposition
Last month, I introduced the concept of customer “pain” or business problem. Pain comes in two flavors: Latent and Admitted. The following situations are…
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