Dealing With Visitors At Your Ag Dealership

Retailer Grower

By their nature, ag retail outlets are gathering places. In many towns, these facilities are local fixtures, with grower-customers and other visitors coming and going at all hours of the day. According to Garry Rasmussen, supervisor for Simplot Grower Solutions, Berea, NE, this makes for some complicated procedures when its comes to tracking all guests, both invited and uninvited.

“You have to walk a fine line at times,” says Rasmussen. “On one hand, you want to be as open and friendly as you can with your trusted customers and their friends, but you have to be cautious whenever someone shows up at your facility that is unknown to you.”

Here we look at how retailers cope with visitors to their outlets.

1. Keep Tight Tabs On Strangers

Perhaps the most potentially dangerous visitor to a retail facility is someone new. While grower-customers tend to be well-known, delivery truck drivers or other strangers are not. In most cases, retailers have established guidelines for escorting these individuals around their facilities or provided them with clear visitor badges so they can be more easily tracked.

“It’s a standing policy that all visitors to our facility must sign in at the main office before they are allowed onto the grounds,” says Jeff Black, area manager for The McGregor Co. in Oakesdale, WA. “We have signs posted all around our outlet that instruct all visitors to do so. This way, we don’t have anyone just wandering around our place without our office personnel knowing about it .”

2. Treat Grower-Customers Like Members Of The Team

When it comes to grower-customers, retailers normally have long-standing relationships, so tracking procedures don’t need to be as strict. Still, most retailers like their customers to sign in when visiting.

In addition, some retailers take extra steps to make grower-customers feel like part of their extended family of employees. According to Brian Herr, manager for Daylight Farm Supply, Inc., Evansville, IN, his company regularly holds customer training days at its outlet, such as a wheat drill calibration clinic held during the summer of 2006.

3. Establish Working Relationships With Law Enforcement/Safety Personnel

Besides grower-customers, perhaps the most important visitors to any retail outlet are the local law enforcement and safety personnel such as firefighters. For a number of safety and security reasons, retailers need to provide these individuals with detailed emergency plans and keys to locked gates. Emergency contact information should be kept up to date and given to police dispatchers.

“We even go the extra mile with our town firefighters,” says Tom Zornes, office manager for Oakesdale McGregor. “A couple of our employees serve as volunteer firefighters for the town’s fire department. One employee even helped build the cabinets used in the new fire house.”

4. Reach Out To Neighbors Within The Community

Finally, many ag retailers rely heavily on their immediate neighbors for help. In many cases, these individuals can monitor the facility during off-hours and report any strangers on the grounds to local police.

“As a way of thanking these neighbors for their help during the year, we hold an annual open house,” says Stephanie Galland, safety and compliance director for Western Con­solidated Cooperative, Twin Brooks, SD. “Last year, we had hundreds of people turn out for the event.”

Leave a Reply

Stewardship Stories

StewardshipBayer Lands Honor For Bee Care Center, Other Initiatives
June 3, 2014
Bayer Corp. has been named a 2014 Responsible Care Company of the Year by the American Chemistry Council, thanks in large part to its Drive Toward Zero initiative and North American Bayer Bee Care Center. Read More
StewardshipStrip-Tillage: A Sustainable Effort
March 3, 2014
As sustainable agriculture grows in popularity, interest in custom strip-tillage is growing. Read More
StewardshipCTIC Granted Nearly $500,000 To Examine Benefits Of Cover Crops
October 17, 2013
The Conservation Technology Information Center (CTIC) has received a $482,000 Conservation Innovation Grant to study the benefits of cover crops. Read More

Trending Articles

Green Valley Ag facility
Retail FacilitiesGreen Valley Ag Adopts A.J. Sackett’s Precision Fertilizer Blending® Technology At New Facility
July 8, 2014
Sackett's Precision Fertilizer Blending® Technology is making huge strides around the world. Green Valley Ag adopts the technology at its new facility to support its advancing agronomic needs. Read More
Retail FacilitiesWaconia Manufacturing Builds Facility Designed For Speed, Efficiency
July 7, 2014
To make its new hub facility more efficient, Cooperative Elevator enlisted the aid of Waconia Manufacturing. Read More
EquipmentSummer Show Preview 2014: Superior Sprayers Take The Field
July 3, 2014
In this final installment of our coverage of the major categories of Big IRON that retailers can expect to test-drive at this summer’s events, here is a look at 19 sprayers. Read More
Scouting a soybean patch at Green Valley Ag.
EmployeesCropLife Compensation Survey: Battling Talent Drain
July 2, 2014
Retailers too often lose employees to companies outside of agriculture, while recruiting efforts are most often limited to competitors and other ag-focused organizations. Read More
HerbicidesDow AgroSciences Introduces SureStart II Herbicide
June 16, 2014
The enhanced formulation has improved viscosity and increased stability under heat and controls more than 60 high-anxiety grasses and broadleaf weeds found in corn fields. Read More
HerbicidesBASF Investing $270 Million To Expand U.S. Herbicide Production
June 11, 2014
BASF has invested more than $270 million to expand herbicide production capacities in the U.S., including more than 20 new products to be launched over next two years. Read More

Latest News

HerbicidesWillowood To Market Glufosinate
July 28, 2014
Willowood USA recently announced that Federal EPA has approved its technical registration for glufosinate. Read More
InsecticidesHow To Scout For Corn Earworms In Corn
July 28, 2014
In her weekly report, University of Missouri Agronomy Specialist Jill Scheidt discusses what to look for when scouting for corn earworm. Read More
Crop InputsDuPont Pioneer, Weyerhaeuser Enter Technology License A…
July 28, 2014
The agreement brings together agricultural and forestry know-how to sustainably improve crop productivity for corn growers around the world. Read More
EquipmentAGCO Launches Global iPad App
July 28, 2014
The free AGCO Global iPad App can be downloaded from the Apple iTunes Store and features the full family of RoGator self-propelled sprayers and TerraGator high-floatation spreaders. Read More
Eric SfiligojYuma Centennial Ag Supply Earns 2014 National Environme…
July 28, 2014
Colorado-based ag retailer receives top trophy in 24th annual DuPont Crop Protection/CropLife ceremony. Read More
CropLife 100Pinnacle Forms Alliance With Wildlife Managment, Seed O…
July 25, 2014
The strategic alliance will provide Tecomate with key wildlife products, processing facilities, distribution centers and sales through Pinnacle’s ever-growing retail network. Read More
ManagementFranken Presses White House On RFS Support
July 25, 2014
Al Franken and a group of Senate democrats recently met with senior White House official John Podesta to urge the administration to change its position on an EPA proposal. Read More
ManagementASA, FarmLink To Launch ‘Operation Benchmark̵…
July 25, 2014
The American Soybean Association (ASA) and FarmLink are teaming up to help farmers close the $11 billion gap between what they harvested in 2013 and what they could harvest annually. Read More
StewardshipNorthey: Farmers Commit $1.4 Million to Try New Water Q…
July 25, 2014
The practices that are eligible for funding include cover crops, no-till or strip till and using a nitrification inhibitor when applying fall fertilizer. Read More
Precision AgFarmers Learn How Changing World Will Impact Iowa
July 24, 2014
Technology and understanding global consumer demand for Iowa farm products brought hundreds of farmers and agribusiness leaders to Ames recently for the annual Iowa Farm Bureau Federation Economic Summit. Read More
HerbicidesPurdue: Late Season Weeds May Require Manual Removal
July 24, 2014
Hand-rouging and pulling late season weeds by hand may be the best way to remove them, more so than using a herbicide, a Purdue Extension weed scientist says. Read More
Soybean Field
InsecticidesTransform WG, Closer SC Insecticides Receive R&D 10…
July 23, 2014
Dow AgroSciences has received the award from R&D Magazine for Transform WG insecticide and Closer SC insecticide with Isoclast active. Read More
EquipmentKinze, Raven Team Up On 4900 Planter Monitor
July 23, 2014
Kinze Manufacturing announces a partnership with Raven Industries to develop a standalone monitor solution for the Kinze 4900 series planter. With this new Read More
LegislationNew Farm Bill Continues To Confuse As Growers Await USD…
July 23, 2014
The new five-year Farm Bill eliminates many of the direct payments previously payed to growers and could benefit from USDA clarification, reports a Toledo Blade columnist. Read More
EquipmentPrecisionAg.com Relaunches With Responsive Design For M…
July 22, 2014
PrecisionAg, the worldwide leader in precision agriculture information and analysis, announces the launch of its completely redesigned website, PrecisionAg.com. Read More
FungicidesEPA OKs Two Willowood Fungicides
July 21, 2014
The EPA has approved Willowood Azoxy 2SC and Willowood AzoxyProp Xtra. two widely used broad spectrum, preventative fungicides with systemic and curative properties. Read More
Precision AgFarmers Learning Fast As UAVs Take Off
July 17, 2014
Farmers and others interested in how UAVs can be used in agricultural applications were able to learn more about the technology during the recent Precision Aerial Ag Show. Read More
CropLife 100Bobby Knight, Richard Petty To Highlight Ag PhD Field D…
July 17, 2014
Attendees at the July 24 Ag PhD Field Day at Hefty Farms will learn about the latest agricultural technologies, and get a chance to meet legendary sports figures Bobby Knight and Richard Petty. Read More