eSurvey: Technology And The Dealership

Since the Internet boom of the late 1990s, retail dealerships have invested substantially in electronic technology to improve efficiency, communications, and customer service. The E-Survey, now in its fifth year, has been closely tracking this trend since the first survey was undertaken in 2001.

The E-Survey, conducted and compiled with the assistance and oversight of Purdue University‘s Dr. Jay Ak­ridge, director for Purdue’s Center for Agribusiness, and independent consultant Dr. Linda Whipker, has provided slightly different perspectives on technology and e-business adoption each year it has been conducted. In this fifth edition, the respondents were more heavily weighted toward the small- to medium-sized independent retailers. And there was a higher percentage of respondents from the West Coast than in previous years.

These factors make it statistically sticky to draw too many year-to-year comparisons, but they do provide some interesting insight into a sample that features a higher proportion of independent retailers.

CropLife® magazine would like to acknowledge the generous financial support of precision technology manufacturer Trimble, which makes the E-Survey possible.

Headline News: Net Speed, Use
The improved availability and functionality of high speed Internet services has continued to impact rural American businesses, and the retail dealership has been no exception. Retailer adoption of higher speed Internet service seemed to continue its steady climb upward, as use of dial-up service dropped by more than 25% as users switched to upgraded options (see chart, “Down With Dial-Up”). Most frequently mentioned among the high speed options were direct service line (DSL) and cable modem, while the other high speed services such as satellite, T1, and tower-generated wireless held steady. 

Respondents in this E-Survey sample reflected nearly identical equipment technology adoption numbers to the 2005 sample, with desktop computer adoption at more than 95% of the retail outlets and use of laptop computers at nearly 60% of the outlets. Wireless networking at the retail outlet appears to be gaining some steam, with slightly more than one-third of the respondents indicating that their businesses have gone wireless. This stood at just over one in four in the 2005 E-Survey.

This year’s survey reflected continued high use of the Internet for business purposes, led by use of e-mail at nearly 95% of respondents. Interestingly, e-mail consistently falls to the very bottom of importance of various tools used to manage relationships with key customers — well below even faxing and traditional mail. While it’s an important business tool, using e-mail to manage key customer relationships is clearly not where most retailers are today.

Where the Internet shines is in information gathering. General news, agriculture news, and manufacturer Web sites topped the list of Internet uses for this sample, while business oriented online purchases such as seed, fertilizer, and crop protection products seemed to remain steady or decline slightly compared to previous years. One noteworthy increase in Internet use was banking online, which nearly one in four respondents said they currently use.

On the communication side, cell phones have become ubiquitous at the retail outlet. Some 94% indicated that at least one cell phone is being used by their outlet, and the sample averaged about 5.5 cell phones per outlet. Use of the combination e-mail/cell phone device made popular by the manufacturer Blackberry appears to have held steady from last year to this year at nearly 16% of retail outlets.

Tracking Data

Year over year, there has not been a significant change in the collection or use of customer data by retail dealerships. When asked about data tracking of key customers (customers accounting for 80% of the business that retailers do), about 73% of respondents indicated that they keep basic “name, address, phone” information stored electronically for more than three-fourths of their key customers. Almost two-thirds of the respondents said they keep the majority of their key customers’ sales records electronically, but fewer than half said they electronically tracked application acres (43%) and only one-third electronically tracked soil test results (30%).

Use of this electronic data for improving sales and customer communication continues to be led by the “fundamentals,” including direct mail (55% of the respondents), data product service planning (49%), supporting the sales force (48%), and customer service follow-up (48%).

Web Woes
Web development at the retail level has hit a virtual standstill in terms of functionality. The results of the E-Survey suggest that the number of retail organizations and outlets maintaining a Web presence has remained virtually the same for the last few years, as has the sorts of information made available. Static information such as company background, technical information, links, and pricing information continue to lead the list of content types featured on retail Web sites, while dynamic features such as online ordering, communities, and bill paying have remained at the bottom of the list, largely unchanged in occurrence. 

For retailers without a Web presence, the most limiting factors in Web development have continued to be management not seeing the value of having a Web site, a lack of expertise, cost, and no customer demand for a Web presence.

Bottom line: Retail dealerships are adopting technology that makes sense for their businesses as demanded by the customer, and will continue to look for ways to harness technology to improve efficiency and customer service.

The E-Survey is a cooperative research project conducted by CropLife magazine and Purdue University with financial support from Trimble. Some 2,000 retail managers were selected using an nth pull of CropLife magazine readers and sent a survey via mail between Aug. 25 and Sept. 15, 2006. The results reflected the answers of 240 usable surveys, a response rate of 12%.

Leave a Reply

Equipment Stories

Equipment2014 Product Of The Year Voting
September 19, 2014
Many new products were introduced to the ag retail marketplace this year. From this group, CropLife IRON and its consulting partners have selected five finalists for the Product of the Year award. Please cast your vote today to help us determine the winner. Read More
Precision AgPrecision Agriculture: Finding The Payback
September 6, 2014
Profitability in precision ag is not about any one technology, but the result of employing technology in a total system approach that is agronomically sound. Read More
MAGIE 2014 ShowStopper
EquipmentJohn Deere Again Wins MAGIE ShowStopper Award
August 25, 2014
For the second consecutive year, John Deere was honored at the Midwest AG Industries Exposition (MAGIE) for its new R4045 sprayer. Read More
EquipmentDeere Announces Factory Layoffs
August 18, 2014
Deere & Co. has announced it will reduce the size of its manufacturing workforce at some agricultural equipment factories in response to current market demand for its products. Read More

Trending Articles

Equipment2014 Product Of The Year Voting
September 19, 2014
Many new products were introduced to the ag retail marketplace this year. From this group, CropLife IRON and its consulting partners have selected five finalists for the Product of the Year award. Please cast your vote today to help us determine the winner. Read More
FertilizerFall Fertility 2014: Forecasting Fertilizer Use
September 7, 2014
Great crops this year have tapped the soil, and fall work is definitely called for, but how challenging will that get? Read More
CropLife 100CHS To Build $3 Billion Fertilizer Plant In North Dakota
September 5, 2014
The fertilizer plant in Spiritwood will be the single largest investment in CHS history, as well as the single largest private investment project ever undertaken in North Dakota. Read More
EquipmentNew Holland Acquires Miller-St. Nazianz
September 3, 2014
The assets of Miller acquired as part of the transaction will become part of New Holland Agriculture, a CNH Industrial brand, building on a successful four-year partnership between the two companies. Read More
CropLife 100Pinnacle Acquires East Kansas Chemical
September 2, 2014
Ranked 82nd on the CropLife 100, East Kansas Chemical will operate as part of Pinnacle's Performance Agriculture brand. Read More
MAGIE 2014 ShowStopper
EquipmentJohn Deere Again Wins MAGIE ShowStopper Award
August 25, 2014
For the second consecutive year, John Deere was honored at the Midwest AG Industries Exposition (MAGIE) for its new R4045 sprayer. Read More

Latest News

Syngenta
Seed/BiotechSyngenta Faces Second Lawsuit Over Agrisure Viptera Cor…
September 23, 2014
A second company has sued Syngenta AG over sales of genetically modified corn seed not approved by China. Read More
StewardshipCover Crops Field Guide For Farmers Expanded
September 23, 2014
Farmers interested in planting cover crops to improve soil health now have an updated and expanded resource in the second edition of the Midwest Cover Crops Field Guide. Read More
HerbicidesArysta LifeScience Launches Contest For Wheat Growers
September 23, 2014
The Flush after Flush Photo Finish contest encourages farmers across the U.S. to participate through Instagram or Twitter using the hashtag #FlushAfterFlush. Read More
FertilizerCF Industries Confirms Merger Of Equals Discussions Wit…
September 23, 2014
CF Industries Holdings, Inc. has confirmed that it is in preliminary discussions with Yara International regarding a potential merger of equals transaction. Read More
StewardshipProgram To Examine Ag-Related Practices, Policies To Pr…
September 22, 2014
A panel discussion on October 14 will include a significant discussion on key issues and solutions related to all aspects of harmful algal blooms. Read More
Eric SfiligojIt’s Product Of The Year Voting Season
September 22, 2014
Readers of CropLife IRON will choose 2014’s best new product over the next month. Read More
Palmer pigweed in soybean stubble
HerbicidesValent To Discontinue Gangster Herbicide
September 22, 2014
Valent will discontinue Gangster Herbicide after the 2015 growing season as growers can now deploy Fierce XLT herbicide in soybeans. Read More
Equipment2014 Product Of The Year Voting
September 19, 2014
Many new products were introduced to the ag retail marketplace this year. From this group, CropLife IRON and its consulting partners have selected five finalists for the Product of the Year award. Please cast your vote today to help us determine the winner. Read More
Equipment2014 Farm Science Review Crowd Tops 2013 Show
September 19, 2014
The 52nd annual Ohio State University Farm Science Review welcomed more than 130,000 farmers, industry professionals, FFA students and agricultural enthusiasts during the three-day event. Read More
Seed/BiotechUSDA Approves Enlist Following Rigorous Review
September 18, 2014
Dow AgroSciences now awaits EPA registration of Enlist Duo herbicide, the companion herbicide to the Enlist traits, which is expected in the near future. Read More
BlendersYargus Appoints New Plant Manager
September 18, 2014
Steve Shaffer will direct and coordinate daily operations at the company’s Marshall, IL, manufacturing plant, where the Layco line of material handling equipment is produced. Read More
CropLife 100Pinnacle Acquires Kansas-Based Cedar Ridge Supply
September 16, 2014
Cedar Ridge Supply will operate as part of Pinnacle's Performance Agriculture brand. Read More
StewardshipSecretary Vilsack Highlights Innovative Conservation Ef…
September 15, 2014
Nearly $16 million in Conservation Innovation Grants (CIGs) will be awarded to 47 organizations to help develop cutting-edge ideas to accelerate innovation in private lands conservation. Read More
Seed/BiotechSyngenta Responds To Cargill Lawsuit
September 15, 2014
Syngenta believes that the lawsuit is without merit and strongly upholds the right of growers to have access to approved new technologies. Read More
Equipment2014 Farm Science Review Launches Mobile App
September 15, 2014
Smartphone and tablet users planning on attending the 2014 Farm Science Review can now download this year’s customized mobile application. Read More
CropLife 100Southern States Coop Grower Sets Georgia Soybean Yield …
September 15, 2014
Georgia farmer Randy Dowdy's soybeans yielded an astonishing 110.66 bushels per acre, crushing the previous record of 82 bushels-per-acre. Read More
NIMITZ Treated vs Untreated pepper plant
InsecticidesNIMITZ Nematicide Approved By EPA
September 12, 2014
NIMITZ is a novel, non-fumigant nematicide with simplified application features, user safety and an active ingredient with a unique mode of action. Read More
InsecticidesMarrone Bio Innovations Receives Patent For Chromobacte…
September 11, 2014
The patent is the first step for MBI in developing a commercially viable product to inhibit infestations of corn rootworm larvae across America and other regions. Read More