eSurvey: Technology And The Dealership

Since the Internet boom of the late 1990s, retail dealerships have invested substantially in electronic technology to improve efficiency, communications, and customer service. The E-Survey, now in its fifth year, has been closely tracking this trend since the first survey was undertaken in 2001.

The E-Survey, conducted and compiled with the assistance and oversight of Purdue University‘s Dr. Jay Ak­ridge, director for Purdue’s Center for Agribusiness, and independent consultant Dr. Linda Whipker, has provided slightly different perspectives on technology and e-business adoption each year it has been conducted. In this fifth edition, the respondents were more heavily weighted toward the small- to medium-sized independent retailers. And there was a higher percentage of respondents from the West Coast than in previous years.

These factors make it statistically sticky to draw too many year-to-year comparisons, but they do provide some interesting insight into a sample that features a higher proportion of independent retailers.

CropLife® magazine would like to acknowledge the generous financial support of precision technology manufacturer Trimble, which makes the E-Survey possible.

Headline News: Net Speed, Use
The improved availability and functionality of high speed Internet services has continued to impact rural American businesses, and the retail dealership has been no exception. Retailer adoption of higher speed Internet service seemed to continue its steady climb upward, as use of dial-up service dropped by more than 25% as users switched to upgraded options (see chart, “Down With Dial-Up”). Most frequently mentioned among the high speed options were direct service line (DSL) and cable modem, while the other high speed services such as satellite, T1, and tower-generated wireless held steady. 

Respondents in this E-Survey sample reflected nearly identical equipment technology adoption numbers to the 2005 sample, with desktop computer adoption at more than 95% of the retail outlets and use of laptop computers at nearly 60% of the outlets. Wireless networking at the retail outlet appears to be gaining some steam, with slightly more than one-third of the respondents indicating that their businesses have gone wireless. This stood at just over one in four in the 2005 E-Survey.

This year’s survey reflected continued high use of the Internet for business purposes, led by use of e-mail at nearly 95% of respondents. Interestingly, e-mail consistently falls to the very bottom of importance of various tools used to manage relationships with key customers — well below even faxing and traditional mail. While it’s an important business tool, using e-mail to manage key customer relationships is clearly not where most retailers are today.

Where the Internet shines is in information gathering. General news, agriculture news, and manufacturer Web sites topped the list of Internet uses for this sample, while business oriented online purchases such as seed, fertilizer, and crop protection products seemed to remain steady or decline slightly compared to previous years. One noteworthy increase in Internet use was banking online, which nearly one in four respondents said they currently use.

On the communication side, cell phones have become ubiquitous at the retail outlet. Some 94% indicated that at least one cell phone is being used by their outlet, and the sample averaged about 5.5 cell phones per outlet. Use of the combination e-mail/cell phone device made popular by the manufacturer Blackberry appears to have held steady from last year to this year at nearly 16% of retail outlets.

Tracking Data

Year over year, there has not been a significant change in the collection or use of customer data by retail dealerships. When asked about data tracking of key customers (customers accounting for 80% of the business that retailers do), about 73% of respondents indicated that they keep basic “name, address, phone” information stored electronically for more than three-fourths of their key customers. Almost two-thirds of the respondents said they keep the majority of their key customers’ sales records electronically, but fewer than half said they electronically tracked application acres (43%) and only one-third electronically tracked soil test results (30%).

Use of this electronic data for improving sales and customer communication continues to be led by the “fundamentals,” including direct mail (55% of the respondents), data product service planning (49%), supporting the sales force (48%), and customer service follow-up (48%).

Web Woes
Web development at the retail level has hit a virtual standstill in terms of functionality. The results of the E-Survey suggest that the number of retail organizations and outlets maintaining a Web presence has remained virtually the same for the last few years, as has the sorts of information made available. Static information such as company background, technical information, links, and pricing information continue to lead the list of content types featured on retail Web sites, while dynamic features such as online ordering, communities, and bill paying have remained at the bottom of the list, largely unchanged in occurrence. 

For retailers without a Web presence, the most limiting factors in Web development have continued to be management not seeing the value of having a Web site, a lack of expertise, cost, and no customer demand for a Web presence.

Bottom line: Retail dealerships are adopting technology that makes sense for their businesses as demanded by the customer, and will continue to look for ways to harness technology to improve efficiency and customer service.

The E-Survey is a cooperative research project conducted by CropLife magazine and Purdue University with financial support from Trimble. Some 2,000 retail managers were selected using an nth pull of CropLife magazine readers and sent a survey via mail between Aug. 25 and Sept. 15, 2006. The results reflected the answers of 240 usable surveys, a response rate of 12%.

Leave a Reply

Equipment Stories

Agrible Pocket Spray Smart App
EquipmentNew Agrible Pocket Spray Smart App Alleviates Spraying Concerns
March 10, 2017
There’s a new app to help farmers decide when to spray their fields. Pocket Spray Smart is a free iOS Read More
BBI MagnaSpread Salford BBI
Equipment14 Fertilizer Spreaders For 2017
March 9, 2017
Application equipment manufacturers stressed flexibility and accuracy with this year’s crop of fertilizer spreaders. From AGCO’s TerraGator TG9300B and Case IH’s 810 Read More
Forbes Mixing Bowl NYC
Precision AgGrowing Demand For High Tech Agriculture Sparking Discussion
March 3, 2017
How can information technology be best harnessed to solve challenges in food and agriculture? That’s a question being asked more Read More
Junge Innovation Center
EquipmentAg Retail Plants Adapt Designs, Software
March 2, 2017
A host of factors could be cited for “the rise of the machines” in ag retail plants — and the Read More
Trending Articles
AdjuvantsA New Weed-Control Era Begins: But First, One Last Obstacle
March 4, 2017
There is trepidation, there is reluctance, and there is excitement. Ag retailers feel it all about the new dicamba and Read More
LIFT Academy video screenshot
Crop InputsLIFT Agriculture Academy: A Q&A With West Central Distribution’s Dean Hendrickson
March 1, 2017
West Central Distribution recently launched its LIFT Agriculture Academy, a new, premiere training and professional development resource for West Central’s ag Read More
Farmer and aptop
Matt Hopkins10 Warning Signs Your Website Is Grossly Outdated
February 8, 2017
Your Website is often a visitor’s first impression of your ag retail business. A positive first impression can set the Read More
AgriSync
Matt Hopkins17 Agriculture Apps That Will Help You Farm Smarter In 2017
December 9, 2016
Ag professionals are working smarter, not harder, than ever before. Smart farming technologies have enabled them to reduce costs, maximize Read More
R4023 Sprayer, John Deere
CropLife 100Ag Retail Equipment Report: The Green Party Continues
December 7, 2016
In the annual race for sales in the ag retail equipment marketplace, the color schemes for participants are a little Read More
Mike Stern
Precision AgClimate Corp. CEO Talks Retailer Support For Digital Ag
December 1, 2016
CropLife Magazine’s sister publication, AgriBusiness Global, recently sat down with Mike Stern, CEO of The Climate Corp., following the Monsanto subsidiary’s Read More
Latest News
UncategorizedPrecision Ag, Iowa Water, and GM Corn Updates
March 24, 2017
Editors Paul Schrimpf and Eric Sfiligoj look at the state of precision agriculture, the dismissal of the Des Moines Water Read More
Pam Marrone
Crop InputsMarrone Bio Innovations Enters Biostimulants Market Wit…
March 23, 2017
Marrone Bio Innovations, Inc. is expanding beyond biopesticides and crop protection and into the biostimulant market by commercially launching Haven Read More
Nutrients for Life Foundation Teacher
FertilizerNutrients For Life Foundation Celebrates 10 Years Teach…
March 23, 2017
Those in agriculture know fertilizer is a vital ingredient to grow strong, productive crops. In fact, fertilizer is responsible for Read More
ManagementThink You Know Water? Take WinField United’s R…
March 22, 2017
Water is among our most precious resources, and arguably the hardest working, with just one percent available for human use, Read More
Corn Field
LegislationTFI Hopes Court Dismissal Is ‘Final Chapter’…
March 20, 2017
The Fertilizer Institute (TFI) released the following statement from President, Chris Jahn on the March 17, 2017, federal court dismissal Read More
Wheat Growers
Industry NewsWheat Growers CEO Dale Locken To Retire
March 20, 2017
CEO Dale Locken has announced that he plans to retire from Wheat Growers. Locken has served almost 15 years as Read More
Bayer Monsanto
Eric SfiligojBayer-Monsanto: Life, LibertyLink, And The Pursuit Of R…
March 20, 2017
As the calendar officially turns to spring, life is in full renewal mode. Flowers are blooming, birds are singing, and Read More
Corn Field
Crop InputsUltra Yield Micronutrients Acquires Kronos Micronutrien…
March 16, 2017
Ultra Yield Micronutrients, Inc. ”Ultra”, an affiliate of Cameron Chemicals, Inc., is pleased to announce that it has acquired the Read More
ManagementSnowstorms, Asset Sales, and Soybeans Prices
March 16, 2017
Editors Paul Schrimpf and Eric Sfiligoj discuss the weather, precision ag, crop protection company mergers, and commodity prices in this Read More
Soybean Field
Seed/BiotechBayer Invests $8.1 million In Soybean Advancement In Th…
March 16, 2017
Growers in Illinois and across the Midwest now have the added benefit of a state-of-the-art soybean research facility, increasing accessibility Read More
CHS
CropLife 100CHS Acquires Western Co-op Transport Association
March 16, 2017
CHS Inc., North America’s leading farmer-owned cooperative and a global energy, grains and foods company, has purchased Western Co-op Transport Read More
Young corn plants in soil
HerbicidesBest Management Practices To Control PPO-Resistant Weed…
March 14, 2017
Weeds resistant to the class of herbicides called protoporphyrinogen oxidase (PPO) inhibitors are spreading at a faster rate than weed Read More
Photo credit: The United Soybean Board/The Soybean Checkoff.
Eric SfiligojFungicide Resistance On The Horizon
March 13, 2017
For many years now, the agricultural market has struggled to keep ahead of an ever-growing number of herbicide-resistant weeds. According Read More
Management2017 Commodity Classic Review
March 10, 2017
Editors Paul Schrimpf and Eric Sfiligoj discuss what happened at the recent Commodity Classic in San Antonio. Read More
Farmer using AgriSync
ManagementMajor AgriSync Update Aims To Extend Ag Experts’ Power …
March 10, 2017
AgriSync announced a major update to its leading collaboration and service management tool for professional ag advisors and their farmer Read More
Agrible Pocket Spray Smart App
EquipmentNew Agrible Pocket Spray Smart App Alleviates Spraying …
March 10, 2017
There’s a new app to help farmers decide when to spray their fields. Pocket Spray Smart is a free iOS Read More
BPIA logo
Crop InputsBiological Products Trade Association Changes Name, Exp…
March 9, 2017
The Biological Products Industry Alliance (BPIA), formerly the BioPesticide Industry Alliance, is the new name of the rapidly growing U.S.-based Read More
BBI MagnaSpread Salford BBI
Equipment14 Fertilizer Spreaders For 2017
March 9, 2017
Application equipment manufacturers stressed flexibility and accuracy with this year’s crop of fertilizer spreaders. From AGCO’s TerraGator TG9300B and Case IH’s 810 Read More