8 Digital Do’s And Don’ts

As online editor for the CropLife Media Group (CLMG’s) and long-time employee at its parent company, Meister Media Worldwide (MMW), I’ve had a front-row seat to the evolution of our brands. I’ve witnessed CropLife and CropLife IRON transform from magazine-only products into the successful multi-media properties they are today. While printed magazines remain a staple at MMW, they are now neatly integrated with live events, award programs, e-newsletters, Web sites, and more.

The “more” part is often digital in nature. It’s also the area I spend countless hours immersed in such things as social media, video, Webinars, and other technology-driven tools. These digital components are now part of our DNA at CLMG. For example, PrecisionAg, sister publication to CropLife and CropLife IRON, offers its audience an online community at the PrecisionAg Network. Our Web sites are loaded with video content. Webinars are becoming routine. And, of course, there’s “more.”

But “more” hasn’t come without its share of “aha” moments. The lessons learned are plentiful. In fact, you may be able to use some of them in making your own ag retail business more digital-centric. Thus, I present to you eight digital do’s and don’ts to consider for 2010 (in no particular order):

  1. DON’T procrastinate developing your Web site. How would you like your customers to think of your business? Robust perhaps? Secure, with a clear mission? Easy to contact and to deal with? Well, shouldn’t your Web site reflect these qualities? No longer is procrastination an option when it comes to Web development. Plus, the cost to develop a Web site has never been lower than it is today. You no longer need a Webmaster or IT person to have a Web site. The software available today makes running a Web site easy and nontechnical, which leads us to our next item.
  2. DO give ownership of your Web site. Anytime a business spends money, no matter the cost, someone should be accountable for the return on investment. A Web site is no different. Speaking from experience, designating someone in your operation to be responsible for your Web site is an absolute must. This is particularly important when your site features e-customer tools and the mounds of customer data tied to them.
  3. DON’T overlook your Web site as an important customer service tool. Your customers are flocking to the Web to save money. That means sales opportunities for your business. Are you taking advantage of them? Customer relationship management (CRM) is a widely used strategy for managing and nurturing a company’s interactions with its customers. It often involves using Web-based technology to organize and automate business processes — principally sales-related activities, but also those for marketing, customer service, and technical support. Consider investing in a CRM tool for your business.
  4. DO subscribe to an e-newsletter(s). In the fast-paced world of e-everything, you demand information that is convenient, timely, and easy to understand. E-newsletters can deliver vital business and technology news right to your desktop via the Web. They offer an opportunity to stay up-to-date with the latest industry news, trends, and insights. Subscribe to CropLife e-News today (shameless plug No. 1).
  5. DON’T dismiss the value of social media. Social networks may have been prospering long before the Web, but only in the last few years have they crossed into the mainstream. So why use social networking? To tell stories. To make sense of the information we share. To put it in context. THAT is the value of social networking. So many people dismiss the need to network in this way, yet we see how critical it really is. Social networking sites like Facebook and Twitter have presented several new ways to promote your business … especially locally. These opportunities can drive new traffic to your Web site. Are you ready? Consider joining our online community for precision agriculture at the PrecisionAg Network and/or become a fan of CropLife on Facebook (shameless plug Nos. 2 and 3).
  6. DO attend a Webinar. There are a number of benefits to attending a Webinar. You don’t need to leave your office or home (I’m actually attending one as I write this column). The entire Webinar is conducted from the convenience of your desk or meeting room. Fancy technology is not required. All you need is a computer with a high-speed Internet connection and speakers. You don’t have to waste time traveling to and from a specific location. You will gain insights and information from professionals knowledgeable in their fields. Consider attending CropLife’s State of the Industry Webinar at www.croplife.com/soiwebinar (shameless plug No. 4).
  7. DO use video as an educational tool. One of the reasons YouTube is so incredibly popular is because creating videos is faster and easier than ever. Why not use video as part of your dealership safety and security training program? You can post these training videos on your Web site, or company Intranet, and make them available on-demand. At CropLife, video has allowed us to reach our audience in a whole new way.
  8. DON’T be overwhelmed by technology. The Internet is allowing us to do things we’ve never been able to do. Many routine tasks can now be now automated through Web technology. It’s truly amazing. The downsides are that it’s addictive and you can become tied to it in ways that are exhausting. The wireless age has opened the floodgates of momentary distractions. The barrage of e-mail, phone calls, text messages and new info from Web sites provides a steady flow of interruptions we can tap — or that can tap us — at any given second. Try to not get caught up in it 24/7.

Leave a Reply

Matt Hopkins Stories

Farmers on Tablet
Matt Hopkins6 Mobile App Trends Worth Watching In Agriculture
May 9, 2016
The agricultural industry is being transformed by the use of data. It is everywhere, and over the next several years, Read More
Social media
Matt Hopkins7 Social Media Trends Shaping Ag Retail In 2016
April 22, 2016
After writing my last column on why social media is a must for ag retailers, I heard from several readers Read More
Farmer on social media
Matt Hopkins6 Compelling Reasons Why Social Media Is A Must For Ag Retailers
March 17, 2016
The evolution and growth of social media use among ag retailers since 2010 has been nothing less than astonishing. In Read More
Wheat Growers
Matt Hopkins16 Most Diversified Ag Retailers In 2016
January 8, 2016
Diversification. It’s the battle cry for financial planners everywhere. Many will preach that spreading your investments across market sectors, industries, and Read More
Trending Articles
ASMARK 2016 Retailers Live! Tour - CPS
CropLife 100CPS Acquires Texas Retail Operation
August 23, 2016
Crop Production Services (CPS) has acquired the assets of Larry’s Chemical and Spray, Inc., for an undisclosed amount in an Read More
Key Cooperative Marcus Construction Steel Building
Retail FacilitiesMarcus Construction Builds High-Speed Agronomy Center For Key Cooperative
July 7, 2016
Key Cooperative in Grinnell, IA, wanted a state-of-the-art Agronomy Center to better serve its customers. Marcus Construction delivered exactly that. Read More
Heritage Cooperative
Retail FacilitiesKahler Automation Designs State-Of-The-Art Facility For Heritage Cooperative
July 4, 2016
Heritage Cooperative in Marysville, OH, needed an efficient liquid, dry and grain facility to serve the many needs of their Read More
The Andersons Waterloo
ManagementFirst Indiana Facility Certified Under 4R Nutrient Stewardship Certification Program
June 27, 2016
The 4R Nutrient Stewardship Certification Program has announced that The Andersons, Inc.’s Waterloo, IN, facility has been added to its Read More
Food IT
Industry NewsCalifornia Event Will Mix Ag And Tech Professionals To Explore IT Solutions
June 20, 2016
Silicon Valley is hot on agriculture, and an upcoming event in California will bring together the food and tech industries Read More
Monsanto Luling Plant
Eric SfiligojWhat’s Next For Monsanto?
May 31, 2016
For the folks at Monsanto’s headquarters in St. Louis, MO, it has been an eventful few weeks. Back on May Read More
Latest News
MAGIE 2015 Overview
Eric SfiligojThe Read From MAGIE
August 29, 2016
As I write this column, I’ve just returned from the annual Midwest AG Industries Exposition (MAGIE) in Bloomington, IL. Being Read More
EquipmentAGCO Opens Nominations For 11th Annual Operator Of The …
August 29, 2016
AGCO Corp. is now accepting nominations for 2016 Operator of the Year, which recognizes hard-working applicators across the country. These Read More
CHS St. Paul, MN fertilizer terminal
CropLife 100CHS Completes $10 Million Renovation Of St. Paul Agrono…
August 29, 2016
CHS Inc., North America’s leading farmer-owned cooperative and a global energy, grains and foods company, has completed a $10 million Read More
2016 ShowStopper | Case IH Patriot 4440 Sprayer
Equipment5 Show-stopping Products On Display At 2016 MAGIE
August 26, 2016
For 10 years now, visitors to the yearly Midwest AG Industries Exposition (MAGIE) show have been tasked with voting for Read More
Crop InputsDuPont Pioneer: Corn Belt P and K Levels Lagging
August 24, 2016
A new DuPont Pioneer study conducted across 12 Corn Belt states demonstrates that growers may be leaving profit potential in Read More
Monsanto sign
Crop InputsCould a Monsanto-Bayer Union Be 2 Weeks from Fruition?
August 24, 2016
Via STLToday.com (The St. Louis Post-Dispatch): Merger talks between Monsanto Co. and Bayer AG are advancing after a series of Read More
EquipmentCase IH Debuts Nutri-Tiller 955 Strip-Till Applicator
August 24, 2016
With strip-till continuing to expand across new acres, Case IH designed the new Nutri-Tiller 955 strip-till applicator to help producers Read More
EquipmentCase Launches Aim Command FLEX, 25th Anniversary Patrio…
August 24, 2016
Case IH announces new AIM Command FLEX advanced spray technology for greater application accuracy, as well as special 25th Anniversary Read More
ASMARK 2016 Retailers Live! Tour - CPS
CropLife 100CPS Acquires Texas Retail Operation
August 23, 2016
Crop Production Services (CPS) has acquired the assets of Larry’s Chemical and Spray, Inc., for an undisclosed amount in an Read More
PrecisionAg Video Conference
Precision AgVideo: PrecisionAg Vision Conference
August 22, 2016
A Strategic Conference Focused on the Future of Farm Digitization and Precision Agriculture Visit precisionagvision.com and register today! Read More
Young Corn Plants
Industry NewsOABA Welcomes Nicole Wallace As Communication & Adm…
August 22, 2016
The Ohio AgriBusiness Association has hired Nicole Wallace as its communication and administrative coordinator. Wallace will help provide comprehensive communication Read More
Syngenta Sign
Crop InputsChemChina, Syngenta Receive Clearance From CFIUS
August 22, 2016
China National Chemical Corp. (ChemChina) and Syngenta have announced that the companies have received clearance on their proposed transaction from the Read More
ManagementAg Industry Shows and Rumors
August 18, 2016
Editors Paul Schrimpf and Eric Sfiligoj talk about the upcoming trade show schedule, crop protection merger updates, and content for Read More
MAGIE 2015
EquipmentMAGIE Takes The Pulse Of The Ag Retail Industry
August 18, 2016
Every year, one of the major highlights of my career as an ag journalist is attending the Midwest AG Industries Read More
MAGIE 2015 Overview
EquipmentPride In Professionalism On Display At MAGIE
August 18, 2016
The Illinois Fertilizer & Chemical Association (IFCA) is proud to partner with CropLife IRON and continue the tradition of bringing Read More
SprayersJenner Ag To Debut 25th Anniversary Edition Case IH Pat…
August 18, 2016
Visitors at the 2016 Midwest Ag Industries Exhibition (MAGIE) in Bloomington, IL, will have a unique photo opportunity, as Jenner Read More
Crop InputsEU Glyphosate Controversy Heating Up Yet Again
August 17, 2016
The battle over glyphosate rages on in Europe, creating a lot of question marks over whether the herbicide will continue Read More
Industry NewsNew Partnership Provides Improved Representation At Ohi…
August 16, 2016
The Ohio AgriBusiness Association (OABA) has retained Belinda Jones of Capitol Consulting Group, Inc. (CCG) for government relations work in Read More